Generative AI

Standards for use of generative AI in marketing and communications at Michigan State University

AI Landscape

Generative AI tools present exciting opportunities for those working in communications and marketing, offering innovative solutions to enhance our strategies and achieve greater success. These tools can assist in various aspects of our work, including content creation, data analysis, customer engagement and more. By harnessing the power of GenAI, we can streamline our processes, gain deeper insights into audience behavior and deliver more personalized and effective communications to our target audiences. Embracing GenAI in our work will enable us to adapt to the rapidly evolving landscape of communications and marketing. 

Things to keep in mind

AI tools offer numerous opportunities for communications and marketing professionals, but it’s essential to be aware of certain concerns and considerations when incorporating them into our work. Here are some of the key points to keep in mind:

  1. Data privacy and ethics: There is a need to handle all data with the utmost care. Ensure that your AI solutions adhere to data protection regulations, maintain transparency in data usage and follow ethical guidelines to respect user privacy. Use MSU-approved tools and follow MSU GenAI guidelines for their use.
  2. Bias and fairness: AI systems can inherit biases from the data they are trained on. It’s crucial to be vigilant about potential biases in AI-generated content or decision-making processes to avoid unintended discrimination or misrepresentation.
  3. Quality control: While AI can automate many tasks, human oversight is still essential. Always review and edit AI-generated content to ensure it aligns with MSU’s values, brand voice and quality standards.
  4. Overreliance on AI: AI tools are supportive but should not replace human creativity, strategic thinking and intuition. It’s important to strike a balance and use AI as a tool to augment, not replace, human expertise.
  5. Attribution: Per MSU’s GenAI Guidelines, “Members of the MSU community should be transparent when generative AI contributes substantively to the creation of published public-facing materials such as websites, press releases, official reports, ideation support, copyediting, or development of outreach content, as well as internal documents that support institutional operations. Clear attribution and accountability help promote trust and uphold the integrity of our institutional work.”  
  6. Flexibility and adaptability: AI tools and technologies are continually evolving. Stay adaptable and be prepared to adjust strategies as new AI innovations emerge.
  7. User agreements and terms of service: It’s important to be aware of specific tools’ terms of service and user agreements prior to their use. This clarifies how generated output may be used and helps avoid potential violation of the user agreement. In some cases, this will mean a paid version of a tool is required to obtain the user rights necessary to support the desired use. Use MSU-approved enterprise tools, which have been vetted by MSU IT. Per MSU’s GenAI Guidelines, third-party tools may only be used with nonsensitive, public information unless prior approval is obtained from MSU IT Information Security.

By being mindful of these considerations and taking appropriate measures, communications and marketing professionals can harness the power of AI tools while mitigating potential risks.  

Useful terminology

  • Large language model (LLM): A large language model is a sophisticated computer program that can understand and generate human-like text. It’s trained on vast amounts of written language to assist with tasks like answering questions, writing content or having conversations with people. Examples of LLMs include GPT-5 and LaMDA.
  • ChatGPT: ChatGPT is a chatbot interface for the GPT LLM.  

Disclaimers

Tools such as ChatGPT have limitations. For one, LLMs are trained on data available up to a particular date. If web browsing is not enabled on the tool, it cannot access the internet to report on live events or provide accurate information reflecting data beyond the knowledge cutoff date.

LLMs also inherit biases from the datasets on which they were trained. In addition, they tend to fill in information gaps with information that may not be accurate, and some don’t always get math correct. This means the tools can’t be relied upon to generate information that doesn’t have inaccuracies. When using the tools, take that into consideration and don’t assume the information they present is entirely accurate. Users also need to consider audience expectations and ethics regarding content creation and presentation using AI tools.

Use caution when asking a GenAI tool to do something a person doesn’t understand or can’t verify. A person who doesn’t have developer skills may not know the risks of generating code, for example. Or someone who isn’t familiar with SEO may not know whether the output will actually make SEO better.

AI is a fast-moving, fast-changing area of technology. Government officials are still determining how best to regulate the technology. The European Union first developed regulations for AI use in 2021. The United States currently has a patchwork of state and federal actions.

MSU will continue to monitor developments and will update recommendations, as necessary. Refer to the MSU Guidelines for the Use of Generative Artificial Intelligence (Generative AI) Tools

Standards for Use

General AI Usage

MSU has established Guidelines for the Use of Generative Artificial Intelligence (Generative AI) Tools. These cover MSU’s expectations regarding the responsible and ethical use of GenAI tools in various contexts, including artistic and administrative use cases. 

Per MSU’s GenAI Guidelines, “Members of the MSU community should be transparent when generative AI contributes substantively to the creation of published public-facing materials . . . .”

Any written content that is not significantly edited should include attribution of the GenAI tool. Images that are generated using GenAI tools should indicate that the image was generated using AI technology. Using AI technology to copyedit text or to enhance an image differs from using it to create something from scratch or create a depiction of something that isn’t real. 

Creating successful prompts in chat interfaces with AI tools is a learned skill. Better prompts yield better responses. There are tricks and nuances involved in how you instruct the tool using your input to supply a quality output. Many online articles provide tips on how to craft good prompts. You can also ask the tool for tips on how to improve your prompts or combine tools to craft quality prompts.  

For example, ask ChatGPT how to improve your prompts for image creation. Ask Copilot to tell you what it needs to know to create a quality output. Suggest the tool take on a persona, such as a prospective college student, in its response.  

Practice and learn through experience. Over time you may develop a standard set of prompt language to “train” the tool to answer in the way you would like. 

Read the terms of service for any tools you’re using to determine whether your output is protected. By default, treat any AI-generated content as not eligible for copyright. There is still debate as to who can “own” the copyright on AI content, due in part to uncertainty about whether the data used to train the LLMs included copyrighted material and whether a computer can be considered an “author” under the Copyright Act. 

Meetings and Operations Tasks

AI meeting assistants often take notes and summarize meetings. This can be very helpful. However, they do not always get things correct. Additionally, any documentation these tools generate is subject to Freedom of Information Act, or FOIA, requests.  

Only use AI tools approved by MSU IT. Do not use AI tools that generate meeting notes and summaries in meetings that cover confidential, sensitive or regulated topics. For meetings when the tool is used, do not disseminate notes or summaries without first reviewing. If the tool automatically shares notes or summaries with attendees, review these and provide clarifications or corrections as soon as possible via email to all recipients. 

If using an AI tool in a meeting, start the meeting by notifying attendees that you’d like to use the tool. Explain what the tool does and request consent from all attendees to use the tool. Do not rely on chatbot notifications to attendees as a form of consent. If anyone objects, do not use the AI tool in the meeting. Ensure these same practices are used in meetings with external parties, such as marketing agencies.  

Writing and Editing

Use an AI tool as a first pass at editing and then review any recommendations in the context of MSU’s brand voice and style requirements. AI tools for editing, such as Grammarly or the grammar check built into word processing tools, default to their own editorial standards. These guidelines do not always match the MSU Editorial Style Guide. For example, many use the Oxford comma, which is not used for MSU nonacademic content.

For more information on the editorial style guide, see the University Communications and Marketing website

AI tools, such as ChatGPT, can help with initial drafts of written content. Any material written or drafted using an AI tool must be reviewed for factual accuracy. For stories involving research work, ask the involved researcher(s) to review the final draft to ensure accuracy. For AI-generated bios and profiles, the subject of the bio should review the content. Adhere to the MSU Guidelines for the Use of Generative Artificial Intelligence (Generative AI) Tools for official guidelines on acceptable use of GenAI tools for creative and administrative work and only use approved tools. 

Public attitudes toward AI vary and are not always favorable. There have been instances of negative public reaction to its use in some circumstances, such as using AI to generate condolence messaging after crisis situations. Additionally, some studies show the reliance on AI for messaging leads to a decrease in trust in the messaging. Consider your audience and context before using AI for messages. 

Graphics, Photo and Video

AI tools can create some amazing imagery that can accompany stories and designs, but the images are not perfect. You can expect to need multiple rounds of edits to fine-tune your image using prompts, and possibly further editing using other traditional tools, such as Photoshop.  

Scrupulous review of assets created with the support of AI, including collages of existing assets, is required at each round of prompt editing. A prompt to adjust one area of an image may result in unintended changes in other areas. The result of each round of prompting should be fully reviewed as if it were a new image.  

Provide high-quality prompts that may include various forms of visual material. Do not publish without review and adjustment to fix the kinds of imperfections often found in AI images. Care should be taken to use only professional versions of AI tools, so that the terms of service allow for MSU to use the image in publications. 

We want to maintain the trust of our audience, so we need to be judicious with how AI-generated images are presented. Any image created using AI should not be used as illustration or art within a context that implies the image represents reality. AI images should not be positioned to represent a real location, person, etc. If an image is used for illustrative purposes within a context that could cause confusion (e.g., with a news article or informational content), labeling must be included. Avoid using AI to generate images of individuals without their expressed consent. 

AI-assisted transcription and caption tools can drastically speed up the process of captioning videos. However, these tools are not perfect. The transcript and caption files should be reviewed for accuracy before adding to the video file. 

University marks under trademark must be protected. GenAI is not always accurate in creating these marks and may not be used when working with the MSU helmet, wordmark, university seal, block S or other university marks.

While certain alterations of the approved Sparty mascot illustration have been permitted to represent our various athletics teams and for use on licensed products, development of these altered marks is carefully overseen by University Trademarks and Licensing, which must approve their development. Sparty, the mascot (and images thereof), is a trademark of the university and may not be altered in any way without permission. Sparty is one of the most recognizable collegiate symbols in the world, and while generative AI may make it easy to place him in various settings with custom apparel augmentations or other props, this is not permitted. 

Summary

Do:

  • Experiment and try out different AI tools. It’s important to stay informed on industry trends and to learn how to use the tools.
  • Read about generating quality prompts and practice to build this skill.
  • Use AI to save time or increase productivity.
  • Use AI when it will generate better results than you can do on your own.
  • Use AI for supporting and accelerating creative workflows (e.g., writing project briefs, generating transcripts, generating social media post copy to accompany an article).

Do Not:

  • Upload confidential or proprietary data to a public AI.
  • Use AI in confidential or sensitive meetings.
  • Use AI to generate finished images for publication or distribution, without review.
  • Use AI to generate images of Sparty or other university trademarks.
  • Include AI images in a context implying reality.
  • Publish anything created with AI without review for accuracy, brand voice and editorial style.

GenAI Tools 

Per the MSU Guidelines for the Use of Generative Artificial Intelligence (Generative AI) Tools, “Before incorporating generative AI into their work processes, individuals should consult with their supervisors to determine appropriate use based on their specific roles, clarify expectations and establish the scope of permissible applications.”

“Entering confidential or sensitive information into third-party, non-MSU enterprise generative AI tools is strictly prohibited unless explicitly approved by MSU IT Information Security.” 

 

 

Version 2. Updated: May 12, 2026